Auggie ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We receive and use various types of personal information to conduct our day-to-day business activities. We aim to collect only information that is necessary, using fair means, and providing notice while requiring consent when necessary.

We may collect personal information from the following sources:

- Third-party vendors

- Recruitment or talent agencies

- Our website, services, or social media pages

- Our business partners (non-vendors)

- Joint marketing partnerships

- Publicly available non-government and government data

- Contractors (e.g., consultants, agents, and representatives)

- Consumer reporting agencies

- Covered individuals’ email accounts, chat logs, social media accounts

- Covered individuals’ devices

- Directly from covered individuals

- From other individuals, such as friends or family

- Third parties (e.g., data brokers, partners)

Some of this data may be collected when:- You apply for a position or to do business with us- We establish a contractual employment or commercial relationship- You provide us with any type of service as a vendor- When we provide you with any type of service, product, or support- When you browse or use our website, services, or social media pages

2. How We Use Your Information

We use your personal information for the following purposes:

- To provide and improve our services, including customer success tools tailored for healthcare.

- To communicate with you regarding appointments, reminders, and other relevant information.

- To analyse and enhance our service offerings.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our data storage and processing are designed to maintain the confidentiality and integrity of your information.

4. Data Retention Policy

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once it is no longer required, we will securely destroy or de-identify your personal information.

5. Disclosure of Information

We may share your information with:

- Third-party service providers who assist us in providing our services and who are obligated to keep your information confidential.

- Regulatory authorities as required by law or to protect our rights.

6. Your Rights

You have the right to:

- Access your personal information we hold.

- Request corrections to any inaccuracies in your personal information.

- Opt out of direct marketing communications.

- Request the deletion of your personal information, where applicable.

- Seek to have any concerns addressed or resolved.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and analyse site traffic. You can manage your cookie preferences through your browser settings.

8. Third-party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

9. Complaints Procedure

If you believe your privacy has been compromised, please contact us at [Your Contact Email]. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We will take your complaint seriously and respond promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +61405827774 

Address: Unit 3 2A Ravenswood Avenue, Gordon NSW 2072 

Last updated: 02/10/2024